Frequently Asked Questions
Quick answers to common questions.
How do I place an order?
Add the products you want to your cart, go to checkout and fill in your delivery details. We will confirm your order.
Do I need an account to buy?
No. You can check out as a guest.
Which areas do you deliver to?
We deliver within Nairobi and to other parts of Kenya. Delivery options are confirmed at checkout.
Is delivery free?
Orders above KSh 25,000 qualify for free delivery within Nairobi.
How can I pay?
See our Payment Methods page for the available options, including M-Pesa.
Can I buy in bulk?
Yes. Contact us on WhatsApp or through the contact form to request a quotation for schools, offices and agrovets.
Can I return a product?
Please see our Returns & Refunds Policy for what can be returned and how.
What are your opening hours?
Monday to Friday, 9:00 to 20:00. You can place orders online at any time.